Yark Automotive Group - Toledo, Ohio

Matt Hardinge

Dishonest dealership! Lying salesmen! Terrible Customer Service!

We bought a truck remotely from this dealership. We were given really small images which could not be enlarged. After speaking to the salesman multiple times and getting his assurance that the vehicle was in great condition, or in his words 'excellent', we were shocked when it arrived with over $10k worth of damages. There were scratches on EVERY panel, dents on the A pillar and tailgate and some crazy scratches on the window. The dealership lied and said that this was a result of shipping the vehicle, but after seeing the bill of lading photos, it was clear that these were on the vehicle prior to shipment. The GM offered us a measly $500, which wouldn't even cover the cost of fixing one panel. He then defended his salesman and tried to make us feel like we were in the wrong. Lying and dishonest salesmen, terrible customer service from the GM who can't acknowledge his staff's mistakes. Avoid this dealership, they don't deserve your business!

Chelle Zoltanski

Michele is great!!! She always takes care of me- from air in my tires to full preventive maintenance. This time though someone forgot to put a part back…in the back of the vehicle. The part is not in the car. I hope you guys have it. Photos attached.

Gina Serna

Timothy was very helpful in the service of my oil change and tire rotation. I bought a package after my Jeep Wave oil changes expired.. very economical. Timothy answered all questions I had, and he was a big help. I ordered my Pink Jeep from Yark. Had it since 2021.

Jason Jarvis “Mixmaster Jazzy Jay”

The Service Agent delivered outstanding service upon receiving my Jeep on Saturday morning, providing crucial details and completing thorough checks and repairs for Monday pickup. The Team's expertise was impressive.

Carl Schaffer

Crunched the front of our Jeep in a fender bender. Yark Collision worked seamlessly with our insurance company and the owner of the other vehicle involved, and did a quick fix for everyone. She’s as good as new. Thanks to Yark for the great work and great communication throughout!

Ronny Alabed

I am thrilled to share my experience with BMW of Toledo, having purchased three cars from them over the years. Each transaction has been exceptional, showcasing their commitment to outstanding service.

The staff is incredibly knowledgeable and attentive, making the car-buying process smooth and enjoyable. They take the time to understand my needs and provide tailored recommendations without any pressure.

Moreover, their service department is top-notch. Every visit for maintenance has been efficient, with clear communication and thorough care for my vehicles.

I highly recommend BMW of Toledo to anyone in the market for a new car or looking for reliable service. Their dedication to customer satisfaction keeps me coming back!

Randall White

I recently purchased a used vehicle from Yark BMW. The process was smooth and painless. The last several times I have purchased a vehicle involved hours of sitting at a dealership. With Yark, I was able to complete a trade in and purchase without ever even visiting the dealership. It was a refreshing change. I worked with Logan who ensured I was updated every step of the way and facilitate communication between departments within Yark. I took delivery of my new (to me) vehicle 5 days after initial contact with Yark. I couldn't be happier! Thank you all!!!

Jennifer Logwood

Had a 9am appointment when I got there, it was 5 cars waiting, I arrived at 8:55 and I was getting my info put in the computer at 9am. Service took 1 hour which was great and they explained everything along the way. The waiting area was pleasant with snacks, coffee and water. I was able to work while I waited and was n my way in no time. Amazing customer service.