SwimLabs Westchester - Elmsford, New York

Peter Guglielmo

Terrible customer service. I missed ONE lesson and yet they still took my credits for the remaining 3 classes I had paid for upfront. I didn't use any of the classes, I should not be charged ffor classes I did not attend. Instead of contacting me to see if I wanted to continue, they let it go by and charged me for the weekly swimming lessons I had booked, but never once showed up to.

Good customer service would have contacted me to see if I was planning on going to the rest of my lessons. Also $150 for a 30 minute private lesson is robbery!

l can't get anyone on the phone, they only respond via email or call after you leave a message never answer.the phone when you call them.

Jamie B. Forehand

We've been here a few months and so far have had an amazing experience! Both of my kids have Marissa and she's great for each age (5, and 2 years). The waiting area is also so helpful for parents and siblings!

shane benn “rubenn2905”

My experience with SwimLabs so far has been amazing. My instructor Marissa is so good with my son, she is patient and kind we went from not wanting water near his face to now splashing around and being submerged no problem within in lessons. I can’t wait to see what else he can learn at only 2!
The Manager there is also very involved, Michelle. I was surprised at how she once covered a class for our original instructor, you don’t see that often in other schools where a manager would get in the water. WOW!! it was almost a seamless transition, she was so sweet. Whenever we have a problem or question I know she’s never too busy to help or step away from her desk to speak with me . Overall a very good school with dedicated people

Masami Miwa Imaeda

The facility is simple and clean. Each coach is very good. The lesson points are set by level, or when a child can move up to a higher level, they not only tell the child, but they also email the parents to let them know exactly when it is time to move up. Classes increase or decrease as needed, so even if the class at the level we want to enter is full, we can usually get in within a month, and we have been able to move up steadily.

adian gamory

I was a little undecided about which school to join. I made several calls on Sunday however Antoinette was so patient, professional and pleasant. She answered all my questions and when I told her I was shopping around she remained pleasant and professional. I spoke to other schools afterwards however the customer experience was not even close to Antoinette’s. I called her back 2 hrs later and signed up. Kristie was assigned as my instructor and she was very professional, calming and very patient. I’m so happy I chose Swimlabs and my daughter will be joining next week.

Angela Goins

SwimLabs Westchester is a great facility! We’ve had our child in swim lessons at several different places. This place, by far, is the best we’ve seen. Kyle has been working with our autistic child and he has shown such progress. Kyle understands what’s necessary to teach a child with Autism…patience and kindness. Thanks to him! The staff is also very friendly and their changing areas and restrooms are always clean.

Soo Youn Yi

HORRIBLE management. They send an email saying they're dropping enrollment for ALL and then make everyone call to re-enroll their kids but can't offer the same teacher nor the same day/time. They don't have the common courtesy to loyal patrons to give any kind of warning so if you are a working parent who did not have time to call IMMEDIATELY, your child is left in the lurch. They didn't even prepare enough staff to answer the phone calls so my husband and I both were calling multiple times over and over again just to be told there's literally only 2 spots left. And they say this could happen again! Pure insanity.

Carlos Urena

SwimLabs - Westchester has proven to be a wonderful choice for my 3-year-old's swim classes. The instructors' friendly approach has made each lesson enjoyable for my daughter, who has shown significant improvement in her water skills. The facility's clean and welcoming atmosphere adds to the positive experience. We're genuinely pleased with the progress our little one has made and look forward to continued growth with SwimLabs.