We Insure West Palm Beach - Kim McEvers - West Palm Beach, Florida

Rochelle Somer

We have used We Insure, Kim McEvers since buying a place in Florida. Recently we were surprised by a large increase in our homeowners insurance. After contacting Kim M., he responded to our questions and concerns promptly. Kim M. and his staff were able to find another company, equal in quality and cheaper. He continued to assist us through the process. I give them 5 stars and would recommend them without reservations.

Mary Lindsey

Kim McEvers at We Insure is our go to neighbor to help us navigate the deep and turbulent fathoms of home insurance. We absolutely rely on his expertise and his commitment to get us the best deal while making sure we are adequately covered for whatever stormy weather or catastrophe comes our way. He has helped many of our friends and we highly recommend his 5 star services. Our peace of mind is about more than low cost. It's the trust we can place in him that is priceless.

Padma Hinrichs

Kim is an excellent agent who is not only an expert in his field but also provides great customer service. When we first came to Kim, we were insured by Citizens, which we believed was our only option given our location. Kim, because he is an independent agent who writes policies with a number of carriers, was able to find us another option and saved us thousands in premiums over the years. He understands the complexity of the Florida market can be trusted to find the right solution for you.

Bob Lepa

I moved to Lake Worth in 1985 and had an agent that did us well for time being. At some point, I bought a "fixer upper" and got a windstorm quote of $8,000+. After spending a large amount of money on impact window and "strapping" my roof down, the agent told me to celebrate my windstorm had dropped to just over $4,000.
I was licking my wounds when someone referred me to We Insure. Kim McEvers and his team did their research and now I pay less than $1,800 for Windstorm.
We Insure has helped me with my flood insurance, hazard and auto insurance. At one point, they even told me auto insurance might be more affordable with carriers they don't work with. I have four kids and at one point three were on my policy.
I appreciate the direct response and no-nonsense approach of the team.

Geraldine Olsen

Kim went above and beyond to find me the best price for my homeowners insurance. The prior company we had decided to drop us. I am very pleased with Kim and the service he provided me.

Tara Heydt

I was referred to Kim McEvers by my mortgage lender. He was so efficient in getting me timely quotes and several options to choose from. The quotes from this company were the best ones for me, so I chose a policy from them.

Jewel Hu-A-Ng

I dealt with both Kim and Libra and they were exceptional. Kim answered all my questions during our initial call and was extremely professional and polite. Libra was awesome and personable. I highly recommend this company!

Symone Deserae

It's funny how the review before mines specifically mentions Kim McEvers. Mainly because my issues involve him as well.

Long story short, I had a wonderful representative at first, Gabriel Silva, who went above and beyond in all that he did. When Gabriel left and began his own company, by agreement he had to leave his old clients behind whose business he earned through WeInsure. Understandable. Now enters Kim McEvers taking over my policy.

Issue number 1: When I needed to get a new insurance policy for a newly leased vehicle, Kim was begrudgingly helpful in helping to provide quotes for insurance based on the different vehicles I was looking at. It took my father, who had first established our family relationships with WeInsure, to step in and threaten removing business for our family moving forward. Then the "kind understanding ,explanations & helpfulness" were received from McEvers.

Issue #2: I leased my new vehicle, signed for new insurance. But...the company did not cancel the old policy, resulting in me getting charged for both the old and new policy the next month. While they did ultimately get the situation resolved, I was passed onto a customer service rep, who walked-the-walk, but did not talk-the-talk...i.e. I gave WeInsure my cancellation paperwork, and they did not send to the old insurance company to give my refund and cancel the policy until I called back to check on the transaction a couple weeks later. It took 2 more phone calls to hold WeInsure's actions to their words.

Issue #3 (PLEASE READ THIS): I found out in July 2018, that my license had been SUSPENDED since DECEMBER 2017. Why? After hours on the phone with the DMV, giving the DMV my insurance paperwork backdating to December 2017 repeatedly, yet still having it rejected...I finally called WeInsure out of desperation, and after about 20 minutes of investigation, it turned out that my VIN # was incorrect on my insurance policy. Technically meaning...I was essentially driving around uninsured for over 7 months...or as WeInsure would like to put it "It would have ultimately been Progressive's discretion to cover me of not due to the circumstances, but it was correctable if an accident of incident had occurred". Luckily, I had an email going to McEvers showing that I provided him with the CORRECT VIN #, allowing me to have documented proof that the error was not my fault, and that it was WEINSURE's data entry error. The VIN they used was not even the previous vehicle I owned...it was a completely different vehicle.

When I reached out to McEvers, obviously upset and frustrated, he did not initially respond. When I followed up a second time, he didn't even have the courage or motivation to reach out to me personally, or even apologize for the error and hours of time it cost me to correct HIS mistake. I literally took a day off work to resolve this with the DMV, because...if I got pulled over in those 7 months with an (unknowingly) suspended license....the risk would have been arrest and jail time. He passed me off to a customer service associate, also unapologetic & offering no concession, to get my current insurance documentation updated to my correct vehicle. And guess what? Because they did not also update my previous 6-month policy, my license was suspended AGAIN. Let me end it this way...this was my final straw, and I found a new insurance broker immediately, and have had a much better experience.

Moral here: If you are looking for a knowledgeable, professional, proactive company with the customer's well-being in mind...THIS IS NOT THE ONE. You have to essentially double check & manage the work that they do to ensure THEY are doing their jobs. WeInsure should not be allowed to insure. The. End.